Scope of Service

Monthly Support Plans

What's included:

Backup your website
Check Google indexing
Check site/page load times
Clean up malware
Clean up spam comments
Configure plugins
Install theme templates
Improve your site security
Improve your site speed
Install a caching plugin
Install a comment system
Install a plugin
Install a favicon
Optimize images (reduce sizes to help speed)
Prevent spammers
Recommend a plugin (may cost extra)
Recover a hacked site
Setup redirects
Fix 404 page errors
Update plugins
Update your theme
Update WordPress core

What's not included:

Add custom functionality to a plugin
Add custom CSS
Add individual products to WooCommerce
Boost page ranks
Build a new site
Building site backlinks
Configure DNS
Configure SSL
Configure a new theme
Create a Google Plus business listing
Create a plugin
Create images
Create page templates in LeadPages
Design or wire framing
Fix WooCommerce extension bugs and conflicts
Hosting (costs extra)
Increasing site traffic
Make your site mobile responsive
Multi-site support
Paid marketing
Payment gateway configuration
Phone support
Recommend a theme
Remove theme customizations
Research previous theme customizations
Resolve WooCommerce conflicts with theme
Set up email accounts
Set up a new theme
Set up a theme for specific pages
Site migration between hosts
Sites hosted by
Staging sites require a separate subscription (unless via WPEngine)
Transfer a non-WP site to WordPress
Update a highly customized theme
Update customized WooCommerce
VA tasks (creating, updating and posting content)

If you don’t see your task listed here, or have any doubts about what we provide, contact our support team to ask if we can help you with your problem.

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